Frequently Asked Questions
Payment Type |
The credit card provided is to guarantee your reservation only. This card will be charged a no show fee of one night room and tax if your plans change and you do not cancel your reservation. All major credit cards are accepted as payment at time of check-in. Cash is not accepted at check-in, however, we are happy to accept cash as payment at check-out. |
Incidentals |
A minimum hold of $40 per day, placed on your credit/debit card, is required for incidental charges. |
Taxes |
All room rates are subject to applicable taxes at 17.66% per room, per night. |
Extras |
Rollaway bed fee: $20 per night. |
Early Check In, Late Check Out |
Check-In Time: 4:00PM Check-Out Time: 11:00AM Early check-ins and late check-outs based on availability. Checking out prior to your confirmed departure date will result in a $50 administration fee and/or forfeiture of any remaining deposit balance. |
Cancel/Modify Reservation |
To cancel or modify a reservation, please give as a call (502) 583-1234 at or emailreservations@brownhotel.com. |
Parking & Shuttle |
Self-parking is available at $30 plus tax per night, or if you prefer, valet parking is $36 plus tax per night, Event/Day functions $14 inclusive. We are pleased to offer our guests complimentary shuttle van service to and from the Louisville International Airport from 6am-11pm. Once you have landed, please call 502-736-2985 for shuttle pick up. |
Pet Policy |
Pets not allowed (service animals are welcome, and are exempt from fees). |
Smoking Policy |
We are a smoke-free property. |
Meetings & Events |
Thank you for considering The Brown Hotel for your next meeting. We invite you to complete the following Request for Proposal form and one of our Sales Managers will contact you shortly. https://www.brownhotel.com/meetings/meetings-request-for-proposal |
Kentucky Derby |
If you are interested in Derby rates & availability, please contact Ariel Williams directly at (502) 736-2989 ext. 7146 orawilliams@brownhotel.com |